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Refund and Return Policy

Company Information
Company Name: XXX Company
Register No: 
Phone Number: XXX123
Email: xxx@mail.com


Our Commitment to Your Satisfaction:

At XXX Company, we take pride in offering high-quality, handcrafted products. If your item is damaged, defective, or not what you expected, we offer a clear and transparent return and refund policy.


Returns for Defective or Damaged Items:

If you receive an item that is damaged during transit or has a manufacturing defect, please contact our customer service team at xxx@mail.com within 7 days of receiving your product. Please provide your order number, a description of the issue, and clear photographs of the damage or defect. We will offer a replacement, repair, or full refund for defective or damaged items at no additional cost to you.


Non-Defective Returns:

  1. We also accept returns for non-defective items if you change your mind or are not satisfied with your purchase. However, the product must be unused, in its original packaging, and in the same condition as when it was delivered.
  2. Return window: Returns for non-defective items must be initiated within 14 days of delivery.
  3. Custom or Personalized Items: Custom-made products, such as those with personalized engraving or other customization, cannot be returned or exchanged unless they are defective.


Return Process:

  1. Contact our customer service team at xxx@mail.com with your order number and reason for return.
  2. We will send you return instructions and a return authorization if your request is approved.
  3. Once we receive the returned item in its original condition, we will process your refund or exchange within 7-10 business days.


Refund Method:

Refunds are processed to the original payment method used at checkout. Please allow for processing time depending on your bank or payment provider. Refunds typically take 5-7 business days to reflect in your account.


Return Shipping Costs:

Unless the product is defective or damaged, customers are responsible for the cost of return shipping. We recommend using a tracked shipping service for returns, as XXX Company cannot be held liable for lost returns.


Exclusions:

  1. The following items are not eligible for return:
  2. Opened or used items
  3. Customized or personalized products (unless defective)
  4. Items marked as "final sale"