VBR THIVIAS TRADING
Reg. No: 202103127324 (CA0323254-H)
Website: kualitibatik.online
Tel: +6010 845 6315
Email: vbr-thivias@outlook.com
Quality Control
- Every product is checked prior to dispatch.
- Handmade batik may display slight differences in color, motif, or finishing; these are natural features, not defects.
- When Returns/Refunds Are Accepted.
- Product arrives defective or damaged.
- Wrong size, design, or item sent due to our mistake.
Conditions for Return
- Requests must be submitted within 7 days of receiving the parcel.
- Items must remain unused, unwashed, and unaltered.
- Original packaging, labels, and tags must be intact.
Non-Returnable Items
- Products that have been worn, washed, or altered.
- Sale, clearance, or promotional items.
- Handmade batik pieces with minor natural variations.
- Orders delayed due to courier, customs, or import taxes.
Procedure to Request
- Contact us via email at vbr-thivias@outlook.com
- Provide order number, description of issue, and photos (if relevant).
- Our team will review and confirm eligibility before advising next steps.
Refunds & Replacements
- Approved refunds will be credited to the original payment method.
- In cases where replacements are possible, items will be re-shipped after approval.