Company Information
Company Name: XXX Company
Register No:
Phone Number: XXX123
Email: xxx@mail.com
Order Processing and Handling Time:
At XXX Company, we prioritize getting your orders to you as quickly as possible. All orders are typically processed within 2-3 business days after they are placed. However, because each of our products is handmade with care, customized items may take additional time to create. In such cases, you will be notified of the expected shipping date once your order is confirmed.
Shipping Methods Available:
We offer both local and international shipping services to ensure that you can receive your purchases no matter where you are.
- Domestic Shipping (Malaysia): For local orders, we collaborate with trusted Malaysian courier services. The shipping cost will be calculated based on your order’s weight and the delivery address provided at checkout.
- International Shipping: We are pleased to offer international shipping to most countries. The shipping fees for international orders are calculated based on the destination and the total weight of the package. At checkout, you will see the available shipping options for your location.
Estimated Delivery Time:
- Local Orders: Delivery within Malaysia typically takes between 2-7 business days, depending on your specific location.
- International Orders: Delivery times for international shipments may range from 7-21 business days, depending on the shipping method selected and the destination country.
Customs, Duties, and Taxes:
Please be aware that international orders may be subject to customs duties, import taxes, or additional fees that are charged by the destination country’s customs office. These fees are the responsibility of the customer. We encourage you to review your country's customs policies before completing your purchase.
Failed Deliveries and Address Issues:
If there are any issues with delivery—such as an incorrect address provided by the customer, missed deliveries, or any other complications—XXX Company will assist in resolving the situation. In the event that your package is returned due to an undeliverable address, we will contact you to arrange re-shipping, but any additional shipping costs incurred will be at the customer's expense.
Order Tracking and Updates:
Once your order has been dispatched, you will receive an email with tracking details so you can monitor your shipment’s progress. If you have any questions or issues with tracking, feel free to reach out to us at xxx@mail.com for assistance.